February 18th, 2005

What’s in the fine print? (phone shopping cont.)

6. If you cancel service within 30 days of the purchase of your phone, but do not return your phone as required, you will be responsible for payment of the $175 early termination fee in addition to all airtime, access and other applicable charges incurred prior to the termination of your service. (Didn’t I buy the phone? I paid sales tax.)

5.Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our websites.

4. Our web servers automatically recognize a visitor’s domain name (such as .com, .edu, etc.), the point of entry from which a visitor enters our site including web pages, User Guide CDs or banner ads, which pages a visitor visits on our site, and how much time a visitor spends on each page. This information is not linked to any personally identifiable information about the visitor. (Somehow this information isn’t being fed into the process to improve the web site)

3. Phones subjected to neglect, misuse, water damage, wear and tear and the like are not eligible for any return or exchange program. (Wear and tear = use?)

2. Additional fees and taxes ranging from six to 34 percent may apply and be added to your monthly bill. (The city of San Francisco alone hits me for $6.38/month – my total current surcharges are $18.90 adding more than 20 percent to my bill.)

1. Some states require us to compute sales tax on the full retail price of the equipment you purchase. Your sales tax was based on $419.98. (My actual bill was $265.66) Real taxes tied to imaginary prices.

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